Strategy

Aareon products provide support to property management companies, enabling them to achieve their corporate objectives more effectively. Aareon is the partner to the housing sector, creating more efficient processes and supporting companies in their drive to lower costs and explore new sources of income. The services portfolio is geared specifically towards meeting customer requirements.

Clear market and customer focus

Top priority is given to the creation of added value for customers as well as to customer satisfaction. Aareon aims to be a stable partner. Customer opinion is ascertained by means of an annual survey. Satisfaction was high in 2007, with 95% of surveyed customers stating that they were “satisfied to very satisfied” with Aareon.

Customer-oriented range of solutions

Aareon offers its customers a one-stop service, comprising an integrated product and services portfolio that focuses on quality and innovation. Developments in the housing sector and in IT are taken into consideration when developing its products and services. Aareon communicates with its customers and partners in order to offer them beneficial services. Customer requirements are reviewed by bodies such as the Client Advisory Council and are taken into consideration in the product development. Partnerships allow Aareon to incorporate the core competencies of various companies to the benefit of customers. 

Performance-oriented and motivated employees

Our employees are crucial to the satisfaction of Aareon’s customers, and consequently to the company’s success. Key aspects of our corporate culture are open dialogue and fair cooperation. Aareon employees have a high level of specific property and IT expertise; they continue to further their expertise through ongoing training and demonstrate a high level of dedication. Furthermore, Aareon wants to further enhance its attractiveness as an employer, by adopting a family-friendly personnel policy. By deciding to participate in the “Career and Family” audit sponsored by the non-profit Hertie Foundation, Aareon was one of the first companies in the property sector to react to the demographic shift in society, and to actively promote the compatibility of family and working life. 

Customer-oriented internal processes

In addition to Aareon’s products and services, its internal processes are also geared towards the customer. These are subject to continuous improvement, taking into consideration quality management standards. As a project-oriented company, Aareon focuses on targets and results, as well as on transparency in realising the tasks to hand.